Terms of Service

Food information disclaimer餐饮信息免责声明

ChefBear’s recommendations, descriptions, labels and images are AI-generated references and may differ from the actual food. They are not medical or dietary advice or a food-safety guarantee. Before ordering or eating, confirm ingredients, allergens and cross-contact risks, meat/vegetarian/vegan status, and spiciness with the restaurant. Missing warnings do not mean a dish is safe. No recommendation or label replaces confirmation by the restaurant. Nothing in this notice limits rights or liabilities that cannot be limited under applicable law.

ChefBear 的推荐、描述、标签和图片由人工智能生成，仅供参考，可能与实际菜品不符，不构成医疗或饮食建议，也不保证食品安全。点餐或食用前，请向餐厅确认食材、过敏原及交叉接触风险、荤素或纯素属性和辣度。未标注风险不代表可以安全食用。 任何推荐或标签均不能替代餐厅确认。本声明不限制适用法律规定不得限制的权利或责任。

1. Acceptance of Terms

By downloading, installing, or using the ChefBear mobile application and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Awesome-Bears, Inc. doing business as ChefBear ("we," "us," or "our"). We may update these Terms from time to time; material changes will be communicated through the app or other appropriate means. Continued use after changes constitutes acceptance.

2. Service Description

ChefBear provides the following features and services:

• Menu Scanning: Use your device camera to capture and digitize restaurant menus.
• AI Dish Recognition: Automatic identification and description of dishes from scanned menus using artificial intelligence.
• Personalized Recommendations: AI-powered suggestions based on your preferences, dietary needs, and dining history.
• AI Image Generation: Illustrative, AI-generated images of dishes to help you visualize menu items before ordering.
• Ordering Assistance: Tools to help you organize and communicate your order.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of significant changes.

3. Account Registration & Security

To access certain features, you may need to create an account. When you do, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your account credentials.
• Promptly update your information if it changes.
• Accept responsibility for all activity that occurs under your account.
• Notify us immediately of any unauthorized use of your account.

You may register using third-party sign-in services (e.g., Apple Sign-In, Google Sign-In). Your use of those services is subject to their respective terms and privacy policies.

We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period, with prior notice where practicable.

4. Subscription & Payment

ChefBear is free to download and use. The free plan includes a limited number of menu scans per day and 30 AI dish images per week. ChefBear Pro, an optional premium subscription, includes unlimited menu scans and unlimited AI dish images. Unlimited features are subject to fair use: to keep the Service reliable for everyone, we may slow down or temporarily pause unusually heavy or automated use. Premium features require an active paid subscription.

• Billing: All subscriptions are managed and billed through the Apple App Store. We do not directly process payment information.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date.
• Cancellation: You may cancel your subscription at any time through your App Store account settings. Cancellation takes effect at the end of the current billing period; you will retain access to premium features until then.
• Refunds: Refund requests are handled by the Apple App Store in accordance with its refund policy.
• Price Changes: We may change subscription prices. You will be notified in advance and must agree to the new price to continue your subscription.
• Free Trial: If offered, free trial terms will be disclosed at sign-up. Your payment method may be charged at trial expiration unless you cancel beforehand.

5. AI-Generated Content

By using AI features, you acknowledge and agree that:

• AI-generated dish images are artistic illustrations, not photographs. Actual dishes may differ significantly in appearance, portion size, ingredients, and presentation.
• All AI-generated content is clearly labeled as such within the app.
• AI-generated descriptions and recommendations are not medical, dietary, or nutritional advice. Do not rely on them for allergy, intolerance, or dietary decisions. Always confirm ingredients and allergens directly with the restaurant.
• AI outputs may contain inaccuracies, and you assume responsibility for any decisions made based on AI-generated content.
• We continuously work to improve accuracy but cannot guarantee that AI outputs will be error-free.

6. Intellectual Property

Our Intellectual Property

The Service, including its design, software, text, graphics, logos, icons, and AI models, is owned by or licensed to ChefBear and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

AI-Generated Images — Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use AI-generated dish images created through your use of the Service for personal, non-commercial purposes only. You may not:

• Use AI-generated images for commercial purposes without our prior written consent.
• Represent AI-generated images as real photographs.
• Remove or alter any AI-generated labels or watermarks.
• Use AI-generated images to mislead others about the nature of actual dishes.

User Content

You retain ownership of content you create and upload (e.g., saved menu scans, notes). By using the Service, you grant us a limited license to process your content solely as necessary to provide and improve the Service.

7. User Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Attempt to reverse-engineer, decompile, or disassemble the Service or its AI models.
• Interfere with or disrupt the Service or its infrastructure.
• Use automated means (bots, scrapers) to access the Service without our permission.
• Impersonate any person or entity, or misrepresent your affiliation.
• Upload or transmit malicious code, viruses, or harmful content.
• Upload photos other than menu or food photos that you have the right to upload.
• Circumvent or attempt to circumvent any access controls, rate limits, or security measures.
• Use the Service to generate content that is illegal, harmful, defamatory, or infringes third-party rights.

7A. Operational Data & Diagnostics

To operate, secure, and maintain the Service, ChefBear may automatically process only the minimum technical data reasonably necessary and permitted by applicable law, such as app and device version, crash stack traces, failure categories, request timing, coarse network quality, security or abuse signals, and subscription-entitlement status. These diagnostics are used only for service delivery, reliability, fraud prevention, and security. They do not include menu photos, OCR text, dish names, saved preferences, or conversations with ChefBear; they are not sold or used for advertising or cross-service profiling.

In addition to these diagnostics, the app sends non-sensitive in-app usage events to PostHog for product analytics; GA4 remains disabled. Product analytics never include menu photos or menu text and are not used for advertising. Where our Privacy Policy says product analytics are off by default, they run only if you turn on Settings > Share usage analytics; elsewhere they are on by default and you can turn them off there at any time. Acceptance of these Terms is not treated as consent to product analytics. See our Privacy Policy for data categories, processors, retention, legal bases, and your rights.

7B. Menu Photo Backup

When you are signed in to an international ChefBear account and recognize a menu, ChefBear privately backs up the menu photos of that scan to your account so that your menus are available on your signed-in devices. Backup as soon as you start recognition is being rolled out gradually; once it is available for your account, recognition can be completed or retried later, even if your connection drops or you close the app. Starting with app version 4.4.0, location and other EXIF metadata are removed from menu photos before upload. Backed-up photos are visible only to you and are not included in shared menu links.

Photos of a scan that is never recognized are deleted 365 days after that scan’s last activity; photos of a recognized menu are kept with that menu and follow its 365-day retention period. You can delete backed-up photos in the app at any time while you are online, except while your connection comes from mainland China. Photos taken as a guest or while signed out are not backed up automatically (see the Privacy Policy for limited exceptions, such as upgrading a guest account), and no menu photos are backed up while your connection comes from mainland China. Details of this processing and retention are set out in the “Menu photos, cloud menus and sharing” section of our Privacy Policy.

8. Disclaimers

To the maximum extent permitted by applicable law:

• We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not guarantee the accuracy, completeness, or reliability of any AI-generated content, dish descriptions, images, or recommendations.
• We do not guarantee that the Service will be uninterrupted, error-free, or free of harmful components.
• We are not responsible for the accuracy of restaurant menus, prices, availability, or the quality of food served.
• The Service is not a substitute for professional medical, dietary, or nutritional advice.

Note: Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply only to the extent permitted by law. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• In no event shall ChefBear, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses.
• Our total aggregate liability for all claims arising out of or relating to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or USD $50, whichever is greater.
• We shall not be liable for any damages arising from your reliance on AI-generated content, including but not limited to allergic reactions, dietary issues, or food-related illness.

Note: Some jurisdictions do not allow limitations on incidental or consequential damages or caps on liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law. These limitations do not exclude liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless ChefBear and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Service or any violation of these Terms.
• Your violation of any third-party rights.
• Any content you submit or transmit through the Service.
• Decisions you make based on AI-generated content.

Note: This indemnification clause may not apply or may be limited in jurisdictions where consumer indemnification obligations are restricted by law.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion, with notice where practicable. You may stop using the Service and delete your account at any time.

Upon termination:

• Your right to use the Service ceases immediately.
• We may delete your account data in accordance with our Privacy Policy retention schedule.
• Provisions that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and governing law) will remain in effect.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. We acknowledge that you may be entitled to protections under the mandatory consumer protection laws of your country of residence, and nothing in these Terms is intended to override those protections.

In the event of a dispute, we encourage you to contact us first at contact@awesome-bears.com to seek an informal resolution. If informal resolution is unsuccessful:

• You may have the right to bring a claim in the courts of your country of residence.
• Where applicable, you may also use alternative dispute resolution (ADR) mechanisms available in your jurisdiction.

13. Severability & Entire Agreement

Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Awesome-Bears, Inc. doing business as ChefBear regarding your use of the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14. Contact Us

If you have questions or concerns about these Terms of Service, please contact us: